FAQs

FREQUENTLY ASKED QUESTIONS

US SHIPPING

Items will ship out 24-72 hours after items are ordered and payment is received. Once your items have been shipped you will receive an email confirmation that will contain a USPS tracking number.  USPS normally delivers in 2-5 business days.

INTERNATIONAL SHIPPING

International Shipping is NOT available at this time. Please check back frequently for updates on International Shipping. 

REFUNDS & EXCHANGES

Due to the nature of our products, we cannot accept returns.

We will offer a replacement for damaged items; our only requirement is that you email us within 24 hours of receiving your candle. Please send an email with an attached picture of your candle to info@alaniandrenee.com voicing your concerns regarding your product and we will do our best to accommodate you.  Please allow 24 hours for a response.